This page covers frequently asked questions in regards to our services — questions that most customers have asked us over the years of providing exemplary construction services in the greater Dallas metropolitan and surrounding area. If you don’t see the answer you are looking for, please contact us directly, and we will address your questions personally.

Artisans Home Repair, LLC is proud to say that we are known for coming in under budget and we have two ways of billing to accommodate our customers. Time and Materials and by Hard Bid. With the Time and Materials model, we typically will over-estimate the amount of time it takes to complete a job so the technician has time to complete the work and also to keep sticker shock down. We would much rather estimate a project at $500.00 and have our customer write a check for $350.00 with a smile than the other way around. We try to be as transparent as possible with our billing. With a Hard Bid, we utilize the same method of overestimation so we have enough time to complete the work, but a Hard Bid by its very nature, means the price doesn’t change unless there is a change order needed due to unforeseen problems (such as rotted wood inside a wall that we weren’t able to see) or due to a change the owner wants to make. In some cases, with the Hard Bid, we will include a provision in the contract if we expect there may be some hidden issues.

Artisans Home Repair, LLC can accept Cash, Check or Credit Card. For Time and Materials billing, payment is expected at the end of every day if the the job is expected to take more than a single visit and for smaller jobs, payment is made after the technician has performed services.

We have the ability to be flexible accepting payment when our customers have a need and we can even accept credit cards by billing through PayPal for our customers that prefer to use a credit card. Bid jobs, which are typically only done for jobs that will take more than two days to accomplish, are paid as detailed in the contract which is determined by the length of the job, scope of work and materials required to accomplish the job. Typically, there will be an initial down-payment that covers materials and mobilization, followed by draws on the balance every 5 working days with 20% of the total balance held back until the job is completed.

With PayPal we send a bill directly to our customers email address and all they need to do is click on a link to pay.  You don’t need to be a member of PayPal to use this service but there is a 3.5% convenience fee to do so, so most of our customers prefer to pay by check.

Artisans Home Repair LLC is proud to say that the vast majority of our customers come from repeat customers, referrals or from sites like Angie’s List and Yelp which provide customer reviews of our craftsmanship, billing and customer service.  We have worked long and hard to create relationships with all of our customers so they trust us enough to use us again and again or refer us to their friends and family.  We understand that this method of marketing, while not as aggressive as some other avenues, is also considerable less expensive so our marketing overhead is considerably lower and this is a savings we get to happily pass on to our customers.

Depending on your location and what is being done, a permit might be required or it may not. If a permit is required for your project, we provide the option of letting the homeowner obtain the permit to save some money or we will happily obtain the permit, handle all inspections, make sure everything is built to code, and that the project and process satisfies all requirements to the letter of the law.

A few key questions to ask could be: “How long have you been in business?”, “Have you ever done a project like this one? If so, please tell me about it.”, “Do you have insurance?”, ” Who does the work: you, your employees, or is the project completely done by subcontractors?”

With years of experience under our belts, Artisans Home Repair is happy to provide all of these answers, and as well as references, if need be.

References. The best way to ascertain if the contractor you choose is skilled and competent enough to do the job is to ask for and verify a list of references consisting of past customers that you can contact. Customers that get what they paid for and who are happy with the job your contractor has done for them are usually only too happy to provide an endorsement on the contractor’s work. Choose us, and before long you’ll be on our reference list!

The last thing you want is a contractor to be working on your property, only to find out they don’t have the proper insurance or aren’t licensed to do the work, because if something goes wrong or someone is hurt at a work site, you could be held liable for the damages. Make sure that the contractor you choose has insurance and is properly licensed for the work they are doing and for the areas where licensing isn’t available, (such as carpentry) check some references or ask about reviews from previous customers.  We have reviews on several sites across the internet with sites like Angie’s List and Yelp. Customers that get what they paid for and who are happy with the job your contractor has done for them are usually only too happy to provide an endorsement on the contractor’s work.

Artisans Home Repair, LLC is able to do what a lot of other contractors or handyman services are either unable or unwilling to do.  We are able to let the customer decide if they would prefer to purchase their own materials or let us handle it for them.  In today’s economy, it is not uncommon for most homeowners to be on a budget or need to save as much money as possible and this is one of the ways we are able to help them do just that.  When contacting us, ask us how we can help you save some money on materials and depending on the specifics of your project, we will be happy to explain the different ways we can help.

A change order is a written statement signed by the customer authorizing the contractor to do additional work not included in the original contract or change the scope of work that is being done. The change order should be signed before the additional work is started, but often it is not necessary to keep the project moving. The amount specified is due when the project is completed. A change order also may be written when a technician comes across any unforeseen damage or problem.

To learn more about our company or to request an estimate, please contact us or give us a call: (214) 727-5262.